Send is nothing short of a survival guide for the digital age—wise, brimming with good humor and filled with helpful lessons from the authors' own email experiences (and mistakes). In short: absolutely e-ssential.
By Karen: "He MEANT to say "we apologize for any inconvenience this may have caused," but he misspelled "inconvenience." The spell-checker caught it and replaced it with what seemed the best match.
And so his all-staff e-mail ended with the words: "We apologize for any incontinence this may have caused."
I used to think people don't read stuff like that all the way through. I was wrong. They read every word!"